Withdrawal & Refund Policy

Withdrawal Requests

Each student is allowed to Withdraw from the course at any time. Depending on the Withdrawal request date, the student may be eligible for a refund. For more information on refunds, please refer to our Refund Policy below.

Conditions:

Students must undergo an Exit Interview with a Circuit Stream team member in order to be considered for a Withdrawal. 

Withdrawal Request Procedure:

Please request your Withdrawal by filling out this form. We will consider the request date as the submission date. Please allow 1-2 business days for the Withdrawal request to be processed. We will then contact you to schedule the Exit Interview and proceed with the Withdrawal request, and the Refund procedure, if applicable.

Refund Policy

A student may be entitled to a full or partial refund of tuition fees in the event that:

(a) The student provides written notice to the institution that they are withdrawing from the course; or 

(b) The institution provides written notice to the student advising that the student has been dismissed from the course.

The written notice of withdrawal or dismissal may be delivered in any manner provided that a receipt or other verification is available that indicates the date on which the notice is delivered. The notice of withdrawal or dismissal is deemed to be effective from the date it is delivered.

The refund to which a student is entitled is calculated on the total regular tuition fees of the course. Where total tuition fees have not yet been collected, the institution is not responsible for refunding more than has been collected to date and a student may be required to make up for monies due.

Conditions

Please note that there are the following non-refundable fees*:

  1. $350 CAD administration fee, included in your course or course bundle tuition;
  2. $349 CAD C# Fundamentals with Unity course fee (if applicable);
  3. Oculus Quest 2 fee.

If a student is eligible for a full or partial refund, the fees above will be deducted from the refund amount.

Additionally, if a student has previously deferred the course, they are not eligible for Refunds, barring extenuating circumstances*.

*Extenuating circumstances: In the case of extenuating circumstances, Circuit Stream may consider Refund requests upon proof of evidence. 

Examples of extenuating circumstances:

  • A serious medical emergency that impairs the student for the remaining duration of the course
  • Natural Disasters

Refund Eligibility

(a) If written notice of withdrawal is received by the institution or a student is dismissed up until and including eight (8) days before the first day of the course which the student is enrolled in (the “Registration Deadline”), the student is entitled to a full refund minus the non-refundable fees.

(b) If written notice of withdrawal is received by the institution or a student is dismissed after the Registration Deadline and before the 4th week of class has begun, the institution may retain 50% of the regular course tuition due, minus the non-refundable fees.

(c) If written notice of withdrawal is received by the institution or a student is dismissed after the 4th week of class has begun, no refund is due.

*In the case of a course bundle, the Registration Deadline to be considered is of the first course the student is taking.

Chart showing refunds during the course:

Stage % Refund Due Conditions
After Enrolment and before the Registration Deadline 100% Refund Due % based on the regular course tuition not including non-refundable fees*
After Registration Deadline and before the 4th week of the course 50% Refund Due % based on the regular course tuition not including non-refundable fees*
After the 3rd week of the course No Refund Due % based on the regular course tuition not including non-refundable fees*
 

Refunds owed to students must be paid within 30 days of the institution receiving written notification of withdrawal and all required supporting documentation, or within 30 days of an institution’s written notice of dismissal.

Any of the following will result in immediate dismissal without a warning letter or probationary period:

  • Sexual assault.
  • Physical assault or other violent acts committed against any student.
  • Verbal abuse or threats.
  • Vandalism of course property.
  • Theft of physical or intellectual property.

Refund Procedure

Students who believe they are eligible for a Refund should first request to Withdraw by submitting their written request via this form.